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There are no more items in your cart* NOTICE The photographs on the website should NOT be considered exact as they will depend on the monitor configuration, lighting conditions and other factors totally unrelated to the website and the will of Sánchez Hipertextil, which may modify the perception of the images, especially in as for the colors.
Payment Methods
Our online store has the following payment methods:
Credit card. You will go directly to the secure website of our financial institution, where it will ask you for the card number, the expiration date and the 3 digits on the back of the card, and where you will also be able to see the name of the business, the reference and the amount of the order, so that you can verify that what you have ordered corresponds to what you will pay to the bank. For your security, your data will be encrypted using SSL, which guarantees the integrity and confidentiality of your data.
Wire transfer. When you place your order, you will automatically receive our bank details and once your transfer is received, which you can make from any financial institution, we will send you your order. The deadline to make the transfer is 15 calendar days from receipt of our bank details. When making said transfer, the concept reason indicates the order number or name to which the order was made). Once these days have passed, the order will be cancelled.
PayPal. If you have a Paypal account, you can send the money comfortably and without costs to our account. Register for free at www.paypal.es. Remember that once payment has been made to Paypal, you must choose the 'return to seller' option to register your order.
*Flexible payment. For orders starting at €60, if you wish, you can split the payment into 3, 6 or 12 monthly payments, with interest, for a fixed cost per month. You can modify or complete the payment whenever you want without penalties. Service managed by SeQura. Split payment conditions / Frequently asked questions
Shipping
Delivery time
You will receive your order at your home through transport companies, between 2 and 7 business days from receipt of our purchase confirmation email. In the event that there is a stock out due to any incident, our customer service department will inform you of the delay, giving you the possibility of changing the order or canceling it with a full refund of the price paid.
There are products that, because they are not in stock, already indicate in the descriptive text what their specific delivery time is.
Shipping costs
Shipping within the peninsula for all orders over €59.95 will be free. If the order amount is less than that amount, there will be a charge of €4.95 for shipping transportation costs.
For shipments to the Balearic Islands, any order less than €59.95 will have a charge of €8.95 for transport costs. For orders over €59.95, the amount of €4.95 will be subtracted as a shipping discount, leaving the actual shipping cost once the discount has been subtracted at €4 for orders over €59.95.
Shipments to European countries that are part of the European Union of any order less than €59.95 will have a transport charge of €17.95. Orders with an amount greater than that mentioned will have this charge, but at the same time a shipping discount of €4.95, so the actual shipping cost to pay is €13.
Store Pickup
If you wish, you can place your order in our online store and pick it up at any of our physical stores in the province of Barcelona for your convenience. You just have to choose this option before making the payment for your order and contact our email pedidos@sanchezhipertextil.com at the time of placing your order and we will indicate the date from which you can pick it up.
Returns
Right of Withdrawal
If, once you receive your order, it does not fit your tastes, does not meet your expectations or for any other reason, without any type of justification, you want to cancel the purchase of the product, we give you the possibility of return during the first 14 calendar days following upon receipt of your order and we will refund the entire amount of the items to be returned. To be refunded the entire money paid for the items, the products must be unwashed, unused, and must be attached with all the packaging and other labels, ties, that the package had. If the product is not returned with the original packaging or is not returned in perfect condition, the cost of the decrease in the value of the product as a result of its handling will be deducted from the amount to be returned. If the product has been washed or used, the money paid will not be refunded because for hygiene reasons it cannot be reused.
We do not make exchanges, only returns.
All returns must be accompanied by the corresponding invoice and prior notice to theemail pedidos@sanchezhipertextil.com detailing names, date and order number. Detail which item you want to return. We will respond indicating the shipping address and steps to follow. No returns will be accepted without prior authorization by email. The transportation costs incurred for the return are the responsibility of the customer (arriving at our warehouses with postage paid) and the customer may choose the means they wish for this return.
Once the return arrives at our warehouses, the product will be checked to verify its perfect condition and the corresponding amount will be refunded, in the same way that the payment was made, within a period of no more than 14 days.
We remind you that there may be a variation in the product photographs on the website, which should NOT be considered exact and will depend on monitor settings, lighting conditions and other factors.
Sanchez Hipertextil will only accept items returned in perfect condition, with their cardboard packaging, original labels (since otherwise the product could suffer a depreciation in value) and their handling does not go beyond the mere verification of its good condition and operation. Under no circumstances are returns of wet, washed or manipulated items accepted.
Regarding shipping and return costs, they will be paid by Sánchez Hipertextil ONLY when the reason for the return is an error by Sánchez Hipertextil:
-the item served does not correspond to the one requested
-The item received corresponds to what you ordered, reviewing it, it comes with a defect or manufacturing error in fabric or measurements.
If you have received a product that does not correspond to the order or has a defect, you can inform us within 14 business days, by phone or via email to pedidos@sanchezhipertextil.com. Indicating name, date and order number, as well as detailing which product you wish to return. We will ask you to attach photos showing the garment and where the defect or failure is located. Once we have this information we will pick up the item in poor condition. Once in our possession, if appropriate, we will send you another one in good condition or we will refund the full amount of the item.
In all cases where a refund is required, the amount to be returned will be refunded in the same way that you have chosen when placing the order.
Returns are not accepted for hygiene reasons on pillows and feather/down articles, mattresses, toppers or mattress bases, as well as on fabric products in yardage that have been cut in one piece for your service or products that the descriptive text , it is already indicated that returns are not accepted.